Jun 19, 2008
Sainsbury’s Offline
Try shopping with Sainsbury’s and you will see this.
Today the BBC reports.
Sainsbury’s customers face a second day without online grocery deliveries after a technical hitch hit its website.
The company said the problem had been identified and was being fixed but could not say whether the site would be back to normal on Friday.
The fault means Sainsbury’s is unable to access customers’ orders.
The supermarket giant estimates 20,000 people will be affected by the problem over Wednesday and Thursday, and they will be offered £10 compensation.
What does Sainsbury’s mean by “technical issueâ€. Idle speculation of what a “technical issue†might be leads to the thought “technical issue†is that a euphemism for security breach. Luckily, although I shop regularly at Sainsbury’s I have not been tempted to use their online shop so I do not have to worry, or do I? Maybe I should cancel my credit cards and contact my bank.
Closing the website is an embarrassing fault however describing the problem as a “technical issue†is a PR disaster well that is my opinion.


Recent Comments